The future
Of hospitality
This isn’t just a simple chatbot; it’s a revolutionary solution designed to seamlessly integrate with your hotel’s operations, providing guests with a personalized and efficient experience from the moment they arrive until they check out. By automating routine inquiries and providing instant access to hotel information, we empower your team to focus on creating unforgettable, high-touch interactions that define true hospitality.
goodbye
Bad reviews
With Hawarna, you can bid farewell to bad reviews. A major source of negative feedback often stems from a lack of timely information or slow responses to guest needs. Our AI assistant eliminates these pain points by providing guests with instant, 24/7 access to everything they need. By offering a seamless, efficient, and personalized experience, we ensure your guests feel valued and cared for, leading to a significant increase in satisfaction rates and a corresponding decrease in negative feedback. This is the key to protecting your reputation and fostering a loyal clientele.
- Available 24/7
- Tailored to your hotel
- Enhance your customer experience
How does it work?
AI training
At the heart of our solution is the AI training phase, a critical step where we transform our deep learning model into a hyper-specialized expert on your hotel. We begin by ingesting a comprehensive dataset of your hotel's unique information—from standard details like check-in and check-out times and restaurant hours to more nuanced data about room amenities, local recommendations, and specific policies. This rich knowledge base is then combined with our powerful deep learning model. The model processes and understands this information, learning to answer questions with precision, provide relevant recommendations, and handle a wide range of inquiries with the same accuracy and professionalism as your most experienced staff member. The result is a bespoke AI assistant that is a true extension of your brand, ready to provide seamless, intelligent support.
Testing
We run a series of simulated scenarios and pilot programs to ensure the AI assistant is accurate and reliable. This includes testing its ability to answer complex and nuanced questions, its response time, and its seamless handoff to human staff when necessary. We also gather feedback from your team and a select group of users to refine its performance, guaranteeing a flawless and intuitive experience for every guest before a full-scale launch.
Hiwarna
AI assistant
Security & Deployment
We prioritize uncompromising security, building our AI solution with robust protocols that adhere to GDPR and safeguard all guest and operational data through advanced encryption. Once rigorously trained, deployment is swift and seamless, integrating effortlessly with your existing hotel systems. Guests gain immediate, intuitive 24/7 access via user-friendly interfaces like QR codes or digital links, with the assistant customized to match your hotel's branding. Post-launch, we provide continuous monitoring and support to ensure optimal performance.
Support
We provide comprehensive ongoing support to ensure your AI assistant continuously performs at its best. This includes regular performance monitoring, proactive maintenance, and timely updates to keep the system aligned with the latest technological advancements and your evolving business needs. Our dedicated support team is always available to assist with any queries, resolve issues, and provide guidance, ensuring you maximize the value of your AI investment and maintain seamless operations.
Still considering if Hiwarna works for you? Do the test
You can do the test after submitting the form.
Questions?F.A.Q.
Here you’ll find answers to some of the most common questions about our AI assistant. If you don’t see your question answered here, please don’t hesitate to contact us directly.
How much does it Cost?
The exact cost depends on your specific hotel’s needs and situation. We don’t provide a general pricing structure here because each implementation is tailored. To get a precise understanding of the investment required for your property, we encourage you to book a demo with our team. This will allow us to assess your requirements and provide a customized quote.
How quickly can Hiwarna be implemented?
Once the AI is trained and tested, the deployment process is designed to be swift and seamless, ensuring your hotel can benefit from the solution quickly. Mostly within the week.
Can the AI assistant communicate in multiple languages?
Yes, the AI assistant is designed to be multilingual, ensuring it can effectively communicate with guests from diverse linguistic backgrounds.
Is my hotel's data secure with this application?
Absolutely. We employ robust security protocols and adhere strictly to GDPR regulations, utilizing advanced encryption to safeguard all your proprietary and guest information.